Shipping Info

 

Welcome to Aurex Global! We’re committed to delivering quality products to your doorstep, wherever you are. Please read our shipping information so you know what to expect when ordering from us.

1. Order Processing Time

All orders are typically processed within 1–2 business days (excluding weekends and holidays).

Once your order is processed, you’ll receive a confirmation email with tracking information (if available).

Please note: Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

We work with a network of global suppliers to offer you the best products at competitive prices. Shipping times may vary depending on your location and the product.

Region Estimated Delivery Time
United States 4-7 business days
Canada 5-8 business days
Europe 10-15 business days
Australia & NZ 10–20 business days
Rest of World 15–18 business days

Note: These are estimated delivery times. Delays may occur due to customs, weather, or other factors beyond our control.

3. Tracking Your Order

Most orders include a tracking number. Once your order ships, you’ll receive an email with tracking information.

Please allow 2–3 business days after shipping for tracking details to update.

4. Shipping Fees

  • Free standard shipping is available on orders over $100.

  • If shipping fees apply, they will be calculated and displayed at checkout.

5. International Shipping & Customs

We ship to most countries worldwide.

  • Import duties, taxes, and other charges are not included in the item price or shipping cost.

  • These charges are the buyer’s responsibility and may vary by country.

Tip: Check with your local customs office before placing an order to avoid unexpected fees.

6. Missing or Lost Packages

If your package is delayed beyond the maximum estimated delivery time, please contact us immediately at aurexgl.info@gmail.com.

We will do our best to locate your order and resolve the issue as quickly as possible.

7. Contact Us

For any questions about your shipment:

📧 Email: aurexgl.info@gmail.com
🕒 Support Hours: Monday–Friday, 9 AM – 6 PM (Pacific Standard Time)

Thank you for shopping with Aurex Global. Your satisfaction is our priority, and we appreciate your trust in us.