Contact Us

We’re here to help.

If you have a question about your order, our products, or anything else, feel free to reach out and our team will get back to you as soon as possible.

Customer Support
For order inquiries, shipping questions, or product support, please contact us at:
support@aurexgl.com

We aim to respond within 24–48 business hours.

Collaborations & Partnerships
Interested in collaborating with Aurex Global as a creator or brand partner?
Email us at:
collaborations@aurexgl.com

General Inquiries
For all other questions, please reach out via email and we’ll direct your message to the right place.

Thank you for reaching out to Aurex Global.

1. Orders & Shipping
How long will it take to receive my order?

Orders are processed within 1–2 business days. We will work as quickly as possible to ship your order. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my order?

Once your order has been shipped, you will receive a tracking number via email with further information.

Do you ship internationally?

Currently, we ship to select countries. Please check our Shipping Information page for details.
How much does shipping cost?

Shipping costs vary depending on your location, the weight of your order, and the shipping method selected at checkout. The exact shipping cost will be calculated and displayed before you complete your purchase.
What should I do if my package is delayed or lost?

If your package hasn't arrived within the expected timeframe, please check your tracking link for updates. If it appears lost or hasn't moved for several days, reach out to Customer Support and we’ll help resolve the issue.
Can I change my shipping address after placing an order?

Changes can only be made within a short window after placing your order. Please contact us immediately if you need to update your shipping address. Once your order has been processed, the shipping address cannot be changed.

2. Returns & Refunds
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. We accept returns within 30 days of delivery for most items. Products must be unused and in original packaging. If you meet all the requirements, contact us via email and we’ll do our best to work with you to make it right.

How do I request a refund?

Submit a request via email, and our team will guide you through the refund process.
When will I receive my refund?

Refunds are processed within a few business days after we receive and inspect your returned item. The exact timing may vary depending on your payment method and your bank. Most banks process refunds within 1-3 business days, but in some cases, it may take up to 10-14 business days for the funds to be reflected in your account.
Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return. Please see our Returns & Refunds page for detailed information.

3. Products
Are your products authentic and high quality?

Absolutely. Every product is carefully selected to ensure quality, trending designs, and durability.
How do I care for my products?

Care instructions are included with each product. You can also check the product description for details.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

4. Additional FAQs
How do I sign up?

Signing up is easy! Click the Sign Up button at the top right of the page and enter your email address. You’ll receive updates about new products, offers, and promotions.
Are any purchases final sale?

Most of our products can be returned according to our Returns & Refunds policy. Certain items, such as clearance or promotional products, are final sale.
How can I contact customer support?

You can reach us via our Contact Us page, and we’ll respond as quickly as possible.
Which payment methods are accepted?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
I still have questions.

For further information, please refer to Aurex's customer support page, and our support team will respond as quickly as possible.