Refund Policy

At Aurex Global, your satisfaction is our priority. If you are not completely happy with your purchase, you can request a return or refund under the following terms.

1. Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible, items must be:

In the same condition you received them
Unworn or unused, with tags attached
In their original packaging
Accompanied by a receipt or proof of purchase

2. How to Start a Return

Contact us at: aurexgl.info@gmail.com
We’ll provide a return shipping label and instructions for where to send your package.
- Please note: Returns sent without prior authorization will not be accepted.
- The return address will depend on your item’s warehouse location.

3. Damages and Issues

Please inspect your order upon arrival. Contact us immediately if:

The item is defective or damaged
You received the wrong item

We’ll evaluate the issue and ensure it is resolved promptly.

4. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care or beauty items
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

If you’re unsure whether your item can be returned, please contact us before placing a return request.

5. Exchanges

The fastest way to get a replacement is to:

Return your original item following the process above
Place a separate order for the new item

6. European Union – 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging
Proof of purchase is required

7. Refunds

Once we receive and inspect your return:

We will notify you whether your refund has been approved
If approved, your refund will be issued to your original payment method within 10- 14 business days
Please allow additional time for your bank or credit card company to process the refund

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at aurexgl.info@gmail.com.